Welcome back to Episode #15 of The Daily Interaction podcast. Today’s topic is on how to avoid getting into unwanted conversations with people. This time, inspiration struck from a listener. After Episode 12 on the topic of how to end conversations politely and tactfully, one of my listeners, Grant McWilliams, asked me to do an episode on not getting into a conversation to begin with. [Read more…] about Episode 15: Avoiding Unwanted Conversations
communication
Episode 1 and Podcast Launch of The Daily Interaction
What does an intense desire to connect with your readers, a passion to share a message and a lot of heavy-duty audio equipment bring you?
It brings you Prolific Living Media, which is going to be the home for all things media here – videos, audio – and we are kicking it off by launching our first official podcast for you: The Daily Interaction. [Read more…] about Episode 1 and Podcast Launch of The Daily Interaction
51 Reasons Why Entrepreneurship Is My Path to Fulfillment
Entrepreneurship is like having children. I will explain. First of all, it is not for everyone — sorry if that shocks you on either side of the statement; the truth tends to do that to me too. The simple truth is that you must be made for them to survive and thrive.
Much like having children, you fall in love instantly, completely and irreversibly. Love takes but an instant to overwhelm you when the right thing comes along. But with children, you exclaim, there is the physical and biological bond. Not always. Take a look at adopted children; their parents love them instantly, deeply and truly despite lack of those bonds. [Read more…] about 51 Reasons Why Entrepreneurship Is My Path to Fulfillment
My Unending Gratitude to Your Show of Support
A labor of love has many hands and hearts at work. There may be one true leader for the effort but it is quite never without the support of at least a precious few others.
My labor of love started over 4 months ago — with an idea. Ideas, I truly believe, are the beginning of everything. But those fragile beginnings need intense love and attention so as to let your ideas bloom and blossom. In this case, the idea was a seed for my first product and for Prolific Living’s first offering to its beloved readers and followers — and after 4 grueling months of a true labor of love, the Fear-Crushing Travel Guide launches on Friday, April 29th.
The product creation process, which I shall document for posterity sometime after launch in case you are itching to create something of your own, naturally taught me countless lessons. So much learning to absorb and to put to good use. So many exciting new things to integrate into future products and services. Every lesson was invaluable but only one came as a complete surprise. [Read more…] about My Unending Gratitude to Your Show of Support
9 Secrets to a Winning Customer Support Experience
How well do you handle your interactions with customer support?
Yesterday, an AT&T rep of all people put me in my place. I was completely out of line when I said she was not doing anything to help me. She was. I was also wrong when I told her it’s nearly impossible to isolate an intermittent problem. She had a process for it if only I listened long enough. Funny enough, her spunkiness instantly turned things around for me.
I moved from a place of utter frustration and defensiveness to a place of compassion, patience and collaboration.
What right did I have to get frustrated with her when she had only known my problem for all of 3 minutes [Read more…] about 9 Secrets to a Winning Customer Support Experience